In 1998 Deignan co-founded Fanlink and worked for that company until 2001. At this point, he became the Executive Vice President at iS3 and served in that position from 2002 until 2011. In 2011, Robert Deignan took on his most recent entrepreneurial venture and co-founded Inbound Call Experts (ICE) which is now referred to as Advanced Tech Support (ATS) Digital Services; he is also the CEO of the company.
Hundreds of thousands of people depend on ATS for technical support. The company’s technicians are highly trained and knowledgeable to ensure that the support they provide is successful. Sometimes the tech support can be achieved by a conversation over the phone; and, other times, the support is more complicated so remote screen sharing needs to take place to ensure that the problem is fixed. No matter the case, customer service is top priority.
Robert Deignan and his team at ATS Digital Services are proud of the service they’ve provided as it has allowed them the opportunity to become AppEsteem certified. This certification says that the company is qualified to provide the best support to consumer software applications. This is a huge opportunity for Advanced Tech Support because it will be the first call center to achieve the AppEsteem certification.
There are thirty-nine detailed parameters that have to be met before a company can receive this certification. However, the choice to get the certification was simple for ATS Digital Services two reasons; first, because, upon review, it was determined that ATS Digital Services was already complying with most of the standards set by AppEsteem; second, Robert Deignan and his entire team strive to have the best consumer-focused compliance, which is something most call centers cannot say about themselves.
Robert Deignan graduated from St. Thomas Aquinas High School in 1992. He then continued his education at Purdue University pursuing a degree in business management. He graduated from Purdue in 1995.
http://thecoastalstar.com/profiles/blogs/on-the-water-team-liquid-snags-last-minute-catch-to-win-79th-sail (note: his name is not spelled correctly in this article)